For many organizations, there is a “Love-Hate” relationship between the executive team and the management and sales, or customer service segment of the company. It seems as though the customer service and sales team are constantly bringing complaints or troubles to the table, or simply don’t seem focused on the details that operations or the […]

In the current business environment, competition is stronger than ever. Each organization, whether big or small, needs to have a strategic plan for survival as well as for expected growth and challenges. It’s this strategic plan that helps members at all levels of the organization have a clear understanding of their responsibilities, the company’s goals […]

Are you Suffering from “The Drug Of Reactivity?” Business leaders know to stay “on task” and productive in a busy environment is a challenge. From technology distractions to day-to-day personnel management and unforeseen interruptions, trying to react to every instance that comes up is enough to make your head spin. We like to call that […]